Banner Elk NC
MOUNTAIN RETREATS REALTY RENTAL POLICIES

Mountain Retreats Realty, Inc. is a rental agency engaging in the rental of private property to others. This agency reserves the right to refuse service to anyone we feel will not be responsible for the rental property. The following procedures must be followed by all guests renting any of the properties managed by Mountain Retreats Realty, Inc.:
  1. Minimum age to rent any of our rental properties is twenty-five years of age.
  2. We have a two night minimum in all rental properties and a three night minimum for the holiday weekends of Martin Luther King and President’s Holiday. Christmas/New Year’s holiday rentals all have a minimum of three nights and a one week minimum is required on select units.
  3. Sales tax is charged on all vacation rentals of less than 91 days. Sales tax rates vary from 7% to 13% depending on county or city tax rates.
  4. Trip interruption insurance in the amount of 6.5% is charged on all rentals. This fee is optional, however, no money is refunded in the event of a cancellation.
  5. Fifty percent of the total rental amount, plus the trip interruption insurance is required to confirm a reservation. Deposits are due within ten days of booking a reservation, with the balance due two weeks prior to guest arrival. A damage deposit equal to one night’s rent is due prior to guest arrival. Many guests choose to provide their credit card information as a damage deposit in lieu of paying an additional cash deposit.
  6. Check-in time is 4:00 PM. Check-out time is 10:00 AM.
  7. Linens are provided with the rental, additional linens are available for a fee.
  8. Firewood is not provided with the rentals that have wood-burning fireplaces. Firewood may be purchased through Mountain Retreats Realty with advance notice.
  9. Transportation is the sole responsibility of the lessee. Four wheel drive vehicles or tire chains may be required to access our rental properties.
  10. NO PETS are allowed in any rental properties without prior written permission
If you have any questions or would like more information, please contact us 800-819-7647, email us, or use our online request form.



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